Privacy Policy

1. Introduction

Stone Connect ("we", "us", "our") respects your right to privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA).

This policy explains:

• What personal information we collect
• How we use and store it
• Your rights under South African law

2. What Personal Information We Collect

We may collect the following information when you use the platform:

• Full name
• Email address
• Phone number
• Physical address
• Cemetery location details
• Order and payment information
• Communication records
• Website usage information (via cookies)

Payment information (card details) is NOT stored by us and is handled securely by third-party processors (e.g., PayFast).

3. How We Use Your Information

We use your personal information to:

• Process your orders
• Connect you with Sellers
• Facilitate communication between you and the Seller
• Verify identity for fraud prevention
• Provide customer support
• Improve the platform and user experience
• Comply with legal requirements

We do not sell or rent your personal information.

4. Sharing of Personal Information

Your information may be shared with:

• Sellers fulfilling your order
• Payment processors (e.g., PayFast)
• Delivery/installation partners (through Sellers)
• Service providers that help us operate the platform
• Authorities if legally required

All third-party partners are required to handle your information safely and lawfully.

5. Cookies & Tracking

We use cookies to:

• Improve website performance
• Analyse website usage
• Personalise user experience

You may disable cookies in your browser settings, but some features may not function properly.

6. Data Storage & Protection

Your information is stored securely and protected from:

• Unauthorised access
• Loss or damage
• Misuse or disclosure

We keep data only for as long as necessary for legal, operational, or customer-service reasons.

7. Your Rights Under POPIA

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion where legally allowed
• Object to your information being processed
• Withdraw consent
• Lodge a complaint with the Information Regulator

To exercise these rights, contact us at the details below.

8. Marketing Communication

We may send marketing emails or messages only if you consent. You may unsubscribe at any time.

9. Third-Party Links

The platform may link to external sites. We are not responsible for their content or privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on the website with a revised date.

11. Contact Information

For privacy questions or requests, contact:

Stone Connect / RER Global Ventures (Pty) Ltd
Email: support@stoneconnect.co.za
Phone: +27 12 345 6789